FAQ

I NOTICED A PAYMENT ON MY CARD

Your privacy is our top priority here in Xenista.com and we take unauthorized transaction/s seriously.  If you see a charge from us (if it says SP * XENISTA on your statement or transaction) it means your card/bank has been used to place an order through our site. If you are unsure of anything, or something does not seem right, just contact our support team as soon as possible and we will be happy to check it out for you.

HOW DO I CHECK THE STATUS OF MY ORDER?

If you had created an account while checking out, you can login and check for status of order. Either way we do Email you the Tracking# once the order gets shipped. Feel free to contact us via email at hello@Xenista.com, contact us through our CONTACT PAGE or call us at 1-800 325 1018 and our friendly team will help you out as soon as possible.

After you place your order, it is promptly sent to one or more of our supplier warehouses where we aim to pick and pack your order within 3 business days. Please be advised that once your item has been shipped, your order cannot be modified or canceled so contact us immediately if you need to change your order.

DELIVERY TIMES

Orders ship in 2-3 days after order is places and it takes 3-5 days to deliver throughout out the USA, we use only USPS at this time. Since many of our products are in strong demand, we may at times run out of certain sizes or designs, and there could be delays in us getting new stock. In such cases your order delivery may be delayed till we receive new stock. We normally ship the same day or next day once we get the stock.

HOW DO I GET MY TRACKING NUMBER?

If you had provided a valid Email address while submitting the order, we normally send you the tracking number to that Email id.  If you would like to request your tracking number please contact us through our Contact Page and we will provide your tracking details.

DO YOU DELIVER WORLDWIDE?

NO! We DO NOT DELIVER OUTSIDE OF USA, so please do not place your order if you reside outside of US or if you want the product(s) to be delivered outside of the United States.

HOW SECURE IS MY PERSONAL INFORMATION?

Xenista.com adheres to highest industry standards to protect your personal information when you checkout and purchase products from us online.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

DO YOU OFFER REFUNDS?

100% satisfaction guaranteed on every product or your money back! All of our products are carefully inspected for quality and if there are any issues, we will replace them free of charge. Please see our REFUND/EXCHANGE POLICY for further details.

ARE YOUR PRODUCT MADE IN THE USA?

Some of our products are made in the USA and some are not. However, all of our products are shipped from USA. For all products that are made in the USA, we do state that in the product description. 

HOW CAN I RECEIVE XENISTA NEWSLETTERS & DISCOUNT COUPONS!

It's very easy! Enter your email address on the subscribe button at the bottom of the website page and you will receive updates on new product introductions, coupons and more. Sign-up today and save!

HOW MUCH IS YOUR SHIPPING FEE?

We charge a FLAT SHIPPING & HANDLING FEE of $4.95 inside the United States of America, so buy more items in one order and SAVE! We try to absorb some of the costs. We do not ship outside of USA at this time, please CONTACT US with any questions and we will be more than happy to get in touch with you. 

Note: Pl. check with us about the shipping cost before placing an order for international addresses. We will have to create a custom invoice for you due to much higher shipping costs.

HOW DO I PROCESS EXCHANGE OR RETURN?

If you have a need for exchange or return please contact us through our CONTACT PAGE, and our friendly Customer Advocacy team will guide you on next steps. Please refer to our REFUND/EXCHANGE POLICY for more information.

I ACCIDENTALLY PLACED 2 ORDERS. HOW CAN I CANCEL ONE OF THE ORDERS?

Everybody makes mistakes. If you placed an order twice by error, please contact us immediately via our CONTACT PAGE so we can process the cancellation asap. Please take note that we can no longer cancel or change your order once it is shipped.

HOW LONG UNTIL I GET MY REPLACEMENT?

Replacement takes about 3 - 7 Days (please refer to the REFUND/EXCHANGE POLICY page for more details)

DO I NEED TO PAY RESTOCKING FEE IF I RETURN MY ITEM OR REQUEST AN EXCHANGE?

If the return or exchange is due to error from our side, you do not have to pay any restocking/shipping fee. We will refund or send you the exchange as soon as possible.

However if you want to return the item due to any other reason or want to exchange the items then you will need to pay restocking. Please checkout our REFUND/EXCHANGE POLICY for details.

IS THERE ANY OPTION FOR GIFT WRAPPING?

No, we do not provide gift wrapping service at this time.

DO YOU HAVE A PHYSICAL STORE?

We don't have any physical stores, we are an exclusive online only store.

Although there are times when we may sell our merchandise through booths in Fairs or other special events.